Privacy Policy

Effective Date: 25/1/25

1. Introduction

Welcome to Easy HCPC CPD (www.easy-hcpc-cpd.co.uk)

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and disclose your personal data when you visit our website and use our services. It also outlines your rights regarding your data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Easy HCPC CPD (www.easy-hcpc-cpd) is operated by Thomas Murray, trading as Easy CPC CPD. I am a sole trader based in Warwickshire. For the purposes of the UK GDPR, I am the data controller.

3. Information We Collect

We may collect and process the following data about you:

• Information you give us (Submitted Information): This is information you1 provide by filling in forms on our website, such as when you register for an account, subscribe to our newsletter, purchase a product or service, or contact us. This may include your name, address, email address, phone number, date of birth, and payment information.
• Information we collect about you and your device (Technical Information): Each time you visit our website, we may automatically collect the following information:
  • Technical information, including the Internet protocol (IP) address used to connect your2 computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through, and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from5 the page.
• Information we receive from other sources (Third Party Information): We may receive information about you if you use any of the other websites we operate or the other services we7 provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, and search information providers) and may receive information about you from them. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

4. How We Use Your Information

We use your information for the following purposes:

• To provide and manage your account: To create and manage your account, provide customer support, and process your transactions.
• To deliver our services: To provide you with the information, products, and services that you request from us.
• To improve our website: To ensure that content from our site is presented in the most effective manner for you and your computer.
• To communicate with you: To send you service-related messages, updates, security alerts, and support messages.
• To send you marketing communications: Where you have opted in to receive such communications, we may send you information about our products, services, and promotions. You can opt out of these communications at any time.
• To comply with legal obligations: To comply with applicable laws, regulations, and legal processes.
• For analytics and research: We use Google Analytics, and possibly other analytical tools, to collect data to help us understand how our website is used and to improve our services. Please see section on cookies and third parties for more information on this.

5. Legal Basis for Processing

We will only process your personal data where we have a legal basis to do so. The legal bases we rely on are:

• Contractual Necessity: To perform our contract with you, such as when we process your data to provide you with the products or services you have purchased.
• Consent: Where you have given us clear consent to process your personal data for a specific purpose. You have the right to withdraw your consent at any time.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests. Examples include improving our website, preventing fraud, and conducting marketing research.
• Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.

6. Disclosure of Your Information

We may share your personal data with:

• Service providers: We may share your data with third-party service providers who perform services on our behalf,14 such as payment processing, website hosting, data analysis,15 email delivery, and marketing assistance. We require these service providers to protect your data and only use it for the purposes we specify. Examples might include Google, Mailchimp etc.
• Business partners: We may share your data with trusted business partners to offer you certain products, services, or promotions.
• Legal authorities: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government16 agency).
• In the event of a business transaction: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction.

7. International Data Transfers

Some of our service providers may be based outside the UK. Where we transfer your data outside the UK, we will ensure that appropriate safeguards are in place to protect your data, such as:

• Adequacy Decisions: Transferring your data to countries that have been deemed to provide an adequate level of data protection by the UK government.
• Standard Contractual Clauses: Using specific contracts approved by the UK government which give personal data the same protection it has in the UK.

8. Data Security

We have implemented appropriate technical and organisational measures to secure your personal data from accidental loss and from unauthorised access, use, alteration,18 and disclosure. These measures include [mention specific measures, e.g., encryption, access controls, regular security assessments]. However, no method of transmission over the internet or method of electronic storage is 100% secure.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request24 that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request that we25 erase your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing26 of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Rights related to automated decision making including profiling You have the right not to be subject to a decision28 based solely on automated processing or profiling.

To exercise any of these rights, please contact us using the details provided below.

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and30 also allows us to improve our site.

12. Third Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy33 policy of every website you visit.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the top of this policy.

14. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, or if you wish to exercise any of your rights, please contact me at:

Thomas Murray trading as Easy HCPC CPD

Email: contact@easy-hcpc-cpd.co.uk